Payment
How do I make my payment?
You have multiple options to make your payment i.e. internet banking, cash on delivery and we accept all types of credit and debit cards.
Are there any hiddencharges (any tax) when I make a payment?
No, there are no hidden charges. Once the payment is made it is full and final.
What is Cash on Delivery?
If you are not comfortable making a prepaid order, then you can opt for Cash on Delivery option i.e. you have to make your payment in cash during the time of your item’s delivery. The payment should be strictly in cash. The maximum amount that is acceptable in cash on delivery method is Rs 5000. Payment only in Indian Currency is accepted.
Which credit/debit cards are accepted?
If you are not comfortable making a prepaid order, then you can opt for Cash on Delivery option i.e. you have to make your payment in cash during the time of your item’s delivery. The payment should be strictly in cash. The maximum amount that is acceptable in cash on delivery method is Rs 5000. Payment only in Indian Currency is accepted.
What is a Secure password?
The secure passwords are generated by you and
it is known only to you. It has been done in order to ensure an additional
security when you make an online payment.
Can I use internet banking method to make my payment?
Yes, off course you can use it. It safely
enables you to directly transfer your funds from your bank account. There is no
risk involved, we ensure to make it a secure payment method.
Returns & Replacements
What should I do to returnor replace an order?
On receiving a product, in case of any
manufacturing defect then e-mail us at support@reverbasia.com or get in touch
with us on this number 9702695966, within 10 days from the receipt of delivery.
If I want to return orreplace an item, what should I check for?
1. Items can be returned or replaced in case of manufacturing defect, however if an item is different from the condition when delivered then there will be no replacement or refund.
2. In case of wrong shipment delivered, customer care representative should be notified within 10 days of the purchase.
3. All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
What should I do when I did not receive my order?
If the buyer doesn’t receive the order, then
he/she can either refund the order or speak to our Customer Support on
9702695966.
What is the procedureafter replacement has been placed?
If a replacement has been requested then we’ll
send you an email explaining the complete process and providing the other
details. It will be initiated after we receive the original item from you. If
you don’t get the replacement then contact our customer care team, they will
willingly help you
Cancellations
How do I cancel my order?
Please
check return, refund and cancellations policy
How long will it take to complete the Cancellation Request?
It would take 1-2 working days to cancel the
order and you will be notified by a call or an e-mail regarding the
cancellation.
Product Reviews and Guidelines
What you can include in aproduct review?
You can share your personal experience of how you have used this
product or how it is benefitting you. You can also mention what do like about
the product-its color, quality, shape, design or any other feature. One can
also mention what can be done to make any product better or what other things
can be done for a better user experience.
Note: Giving
suggestions to improve a product does not include use of unethical language or
writing something bad about a product. It’s only a kind gesture to let us know
what a customer want apart from what we provide. Product reviews are done so
that other customers may know the pros and cons of a product so one should be
informative. Apart from this it helps us to serve you better.
What’s not allowed?
Irrelevant reviews- reviews consisting of
random characters, random words, repeated words or review on a different
product; service feedback, any type of payment related query; pricing related
comments, personal information, promotional comments, Copyrighted comments,
reviews by authors, artists, publishers, manufacturers without disclosure,
unethical language, use of other language apart from English, asking for votes;
pornography content.
Comments that would be inappropriate would be deleted without any prior notice.
Shipping
Free Shipping
Why does the delivery date does not match with the delivery timeline?
We make our best efforts to ensure that each
item in your order is shipped out by the seller within 2-3 working days of the
order date. However in some cases, it may take longer, up to 5 or more working
days, to ship the order as the product may have to be procured by the seller
where there is a heavy demand. Also, order is processed on all weekdays
including Saturdays except for Sundays and major holidays. ALL ORDERS RECEIVED
ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.
What is the estimated delivery time?
Orders may take up to 1-2 full business days
to be processed, picked and packed before it is shipped. PLEASE ALLOW 7 TO 10
BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. Orders placed during a sale may take a
little more time to process in our warehouse due to high volume. We will try
our best to get your goodies to you as soon as possible.
Why does the estimateddelivery time vary for different items?
Delivery times are influenced by product
availability, geographic location, your shipping destination and the courier
partner’s time-to-deliver in your location.
What are you supposed to do if you haven’t received the invoice?
All items will be shipped with an invoice of
the seller. In case, inadvertently, the same is not received, you may write an
e-mail to support@reverbasia.com mentioning your order reference number.
How to track your order?
A shipping confirmation with your tracking id
will be sent to you after the product has been dispatched. You can use that
tracking id to track your order by going on our website and clicking on “track
your order’. This will tell you the approximate delivery time of your order
that you have placed.
